12/11/25 RRC
- agentorangechild
- Nov 12, 2025
- 2 min read
11/11/25
Dear A Stevens,
In order to discuss this matter by email, for privacy reasons we will need confirmation of the below identification details:
Full Name
Contact Number
Residential Address
Date of Birth
Otherwise you can call our office on 1300 314 443 to discuss the matter.
Yours faithfully,
Paige Lovelady
Account Representative
T 1300 314 443 |www.collectionhouse.com.au
Better Experience .Better Solutions .Better Connections
Subject: Re: Payment Plan Request – Rockhampton Regional Council Account
Dear Paige.
Thank you for your email.
To clarify, I’m not applying for formal hardship assistance — I’m simply requesting a short-term payment arrangement for two instalments (November and December) to bring my account up to date.
Our financial hardship is the direct result of chronic health impacts from military toxin exposure (dioxins and asbestos) that have affected multiple generations of our family.
This year alone, we’ve suffered two family deaths connected to those exposures — my father-in-law in February 2025 from asbestosis (linked to RAAF Hercules and Caribou aircraft brake systems), and my brother in July 2025, an ex-military man whose life was also cut short by toxic exposure.
These losses have compounded existing medical and emotional strain, yet I continue to manage all household bills myself. My husband, does not handle our accounts — I do. All relevant documentation, including my birth certificate confirming war-linked exposure and my full medical record, is publicly available on my research website:
Under Rockhampton Regional Council’s Debt Recovery Policy, genuine payment arrangements may be accepted and recovery action paused while payments are maintained.
If you prove the full amount owed and address the account directly to me, it will be paid in full on 16 November between 7pm and 9pm, when Aaron receives his monthly pay.
For the record, your organisation and the Rockhampton Regional Council are heartless, and are on the record at The Hague for systemic negligence and failure to accommodate disability and trauma-related hardship.
Kind regards,
Danielle Stevens
239 Kerrigan Street
Rockhampton QLD 4701
Auto Reply RRC 12/11/25
Thank you for contacting Rockhampton Regional Council. Please accept this response as an acknowledgement of your enquiry.
Please note that you will receive a written response from Customer Service within 10 business days, however, each department has their own timeframes. Please refer to our Customer Service Charter for specific department information.
A copy of our Customer Service Charter is available here.
If your enquiry is of an urgent matter we recommend that you contact Customer Service on (07) 4932 9000 immediately.
Yours sincerely
Rockhampton Regional Council
(This is an automatically generated response to acknowledge your enquiry and is not intended to answer your email. Please do not reply to this email.)
Comments