AHPRA 4/6/2025

“Published for accountability. This was addressed to me and relates to matters before the International Criminal Court. Public interest overrides attempted confidentiality.”

Dear Mrs Stevens,

About the concerns you raised with us

Thank you for the information you shared with us.

I let you know previously that the first thing I would do would be to check that we could deal with the

information.

Our legislation

Our work is guided by the Health Practitioner Regulation National Law (the National Law).

Under the National Law we can only assess and manage concerns related to the health, conduct or

performance of a registered health practitioner.

The information you shared with us relates to a systems issue. As the concerns do not relate to the

health, conduct or performance of a registered health practitioner we are not able to progress them

further.

We understand that your concerns are important to you. An entity such as the Australian Commission

on Safety and Quality in Health Care may likely be able to deal with your concerns.

The information you provided is recorded on our database

The information we collect from people who raise concerns is important and we have recorded the

information you provided on our database. Recording the information helps us to identify and track

risk in practice and set and maintain standards for practice.

Privacy

This information has been disclosed to you under the National Law and in accordance with our

Privacy Policy. You are asked to treat any personal information confidentially and sensitively.

Commonwealth, State or Territory laws may restrict how you can use information.

The way Ahpra collects, uses and discloses personal information is set out in our Privacy Policy and

is consistent with our legal obligations.

Further assistance

You may wish to consider reaching out to your national and/or local health complaints entity to

discuss your concerns and whether they might be able to assist with outcomes you are seeking.

Our commitment to you

We are committed to service excellence. Our service charter sets the standard of service you can

expect when interacting with us. Our commitment to you is to be fair and respectful, transparent,

responsive, empathetic and accountable. In return, what we ask of you when engaging with us is to

please be courteous, clear, give us time to respond and be understanding if our response is limited by

our legal obligations.

Australian Health Practitioner Regulation Agency

National Boards

GPO Box 9958 [City_Office] [State_Office] [Postcode_Office] Ahpra.gov.au 1300 419 495

Ahpra and the National Boards regulate these registered health professions: Aboriginal and Torres Strait Islander

health practice, Chinese medicine, chiropractic, dental, medical, medical radiation practice, midwifery, nursing,

occupational therapy, optometry, osteopathy, paramedicine, pharmacy, physiotherapy, podiatry and psychology.If you have a concern about our service delivery or administrative actions, you can find out how we

manage complaints on our website.

If we can be of assistance, please contact me on Nela Kukavica or notifications@ahpra.gov.au

quoting the reference number below if you have ongoing questions.

Yours sincerely,

Regulatory Facilitator - Notifications

Reference Number: 12809802

National Law reference: This decision was made under sect